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Refund Policy

Top questions answered

In this section, you can address common questions efficiently.

Answer:- Payment mode: Prepaid

  1. Back to source - Refund will be processed to the payment mode (Debit/Credit card, NEFT, UPI) used to pay for the order.

 Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.

Answer:- NEFT or bank transfer (update your bank account details when you choose this option). For payments made from any other source, the mode of refund will be the same as the payment source.

 The refunds for your order(s) are processed at different stages based on the reason for refunding the amount:


1. Cancellation (before shipment): Immediate


2. Cancellation (after shipment): Once the courier service provider confirms that the shipment is being returned to the seller


3. Returns (if a pick-up is scheduled by the seller): Once product is picked up by the courier service provider and it reaches the seller


4. Returns (if you're asked to ship the item(s) back): Once the item reaches the seller

You can visit 'My Orders' to know the status of your refund.


For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

The refund timelines will depend on the payment modes as listed below:


1.Debit card - 7-9 Business days

2.Credit - 7-9 Business days

3.Netbanking - 3-7 business days

PhonePe:

1.PhonePe wallet - 24 hours

2.PhonePe UPI - 1 business day

3.PhonePe Credit/Debit card - 7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order.

 If you've received an SMS confirming the refund, it has been initiated.


To check the amount, log in to your bank’s website or app and review your statement from the initiation date. Alternatively, contact your bank with the refund reference (ARN/UTR) for an update.

ARN/UTR/BRN number is the refund reference number provided by the respective bank as confirmation for receiving the refund amount.

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