Please get in touch with us from the 'customer support' section and we will help you further.

1. Inform us within 24 hours of receiving the parcel that the parcel you have received is to be returned.

2. Send us the opening video clearly showing the damage/defect.

3. After verifying the opening video we will send you a GR number/note and instructions for returning the parcel back to us.

1.Items may get damaged during transit.

2.There may be a manufacturing defect that went unnoticed during packing.

3.A wrong product/color was shipped due to error.

Exchange/Return is available for all above mentioned cases.

1.To be eligible for exchange/return parcel opening video is compulsory.

2.The parcel opening video should be without any cuts or edits & must show the damage/defect clearly.

3.Without parcel opening video we will not be able to make any exchange or return.

4.NO EXCHAGE/RETURN WILL BE TAKEN FOR A MINOR COLOUR VARIATION OF 5-10%.

Exchange only if defect

We Only Exchange product with Same product if Product is come Damaged/ Torn. (For this kind of return request, Parcel Opening video without any cut with 360 degree rounding compulsory)

We Only Exchange product with Same product if Product is come Damaged/ Torn. (For this kind of return request, Parcel Opening video without any cut with 360 degree rounding compulsory)

1.Why am I not getting the return option?

This may be due to:

a) Your product being already out of the return policy period

b) The product belongs to the no returns category. For more details, kindly check the product policy details on the product page

The return request may get rejected from the seller during the process of the request validation. For more details, please refer to the communications via SMS/Email you would have received when your return request was rejected or reach out to CS of meerakart.

If your return requests are significantly higher than most customers, a return fee will apply to your order. This is levied to compensate sellers for the huge losses they incur as part of each return request. In case of an issue with the item, you can choose to exchange or replace it instead of returning it to avoid these fees.

Please note return fees cannot be waived off

You can now track the status of your return easily right from your meerakart account or mobile app. Just visit the 'Orders' page to see its status along with the date of pick-up and status of your refund if applicable.

You will also receive an email & SMS with the details of your return.

Please note return fees cannot be waived off

The return fee is determined based on the selling price of the product. Lower the selling price of the product, lower the return fee and vice versa.

 The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Category

Products that can’t be returned

1. Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

2. Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

3. Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

4. Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

5. Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

6. Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

7. Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

8. Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

9. Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

10. Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

11. Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

12. Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

13. Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

14. Jewellery

Coins

15. Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

16. Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

17.Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

18.Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

19.Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

20. Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product's Returns Policy on the product page.

Yes, the freebie has to be returned along with the product.

You can visit the 'Orders' section and tap on the desired order to check the status of your return request.

If the return is in 'Requested' state, please wait till the promise date shown in the order details so that the team can validate your return request with seller and get back to you

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged, or stained or its colour is faded because of use or when it is not in the same condition as you received it

2. When any consumable item has been used or installed

3. When anything is missing from the package you've received including price tags, labels, original packing, freebies and accessories

4. When non-returnable items are involved such as innerwear, lingerie etc

5. When items are tampered with or have missing serial numbers.

6. If the product has Service Center Replacement/Repair policy(Eg; Apple, Google phones)

7. If the seller's returns policy period for a product is already over

If the product is covered under the manufacturer's warranty, you can contact the brand for further assistance. They will be able to provide you with more information on how to proceed. However, if the warranty has expired or does not cover the issue, you may need to consider paid services. You can locate the nearest service center and inquire about their services and pricing.

Since your return requests are much higher than most customers, a return fee of Rs. {amount} will be applied to your order. This is levied to compensate sellers for the huge losses they incur due to each return request. In case of a problem with the item, you can choose to exchange or replace it instead of returning it to avoid these charges. The return fee cannot be waived.

Return policy varies depending on the product and the seller. Hence, please check the returns policy of the product on the product page.

Return policy varies depending on the product and the seller. Hence, please check the returns policy of the product on the product page.

You may not get an option to create a return if:

- the returns policy period for your product is already over

- the product belongs to the 'No returns' category.

For more details, please check the returns policy on the product page

Please get in touch with us from the 'customer support' section and we will help you further.

We offer a convenient pickup service to make your return or exchange process hassle-free.

It usually takes 24 hrs of time for the pickup status to get updated in the system, post which a refund is processed from seller end. 

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return-related email within 15 days of the email being sent to you.

The seller may not be able to proceed with the return request if the item does not reach the specified address within 15 days.

During pick-up, your product will be checked for the following conditions:

1.Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

2.Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

3.Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices.

4.Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

5.Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

View a complete list of all non-returnable products

Products That Can't Be Returned

Category:-Products that can't be returned

*Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

*Automobiles

Cars, Mopeds, Motorcycles and Scooters

*Bath and Spe

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

*Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

*Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

*Computer/Mobile Accessories/Electronics

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphics Cards, Processors, Motherboards, Internal Hard Drives, RAMs and Apple Brand Products.

*Food and Nutrilion

*Fashion

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

*Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

*Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

*Health care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments

*Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves, accessory and Fresh Flowers

*Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

*Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

*Jewellery

Coins

*Music Accessories Instrument

Mouthpiece Cap/Pad/Set, Oils and Polish

*Party Supplies

Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles

*Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

*Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades

*Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

*Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

*Health & Safety Products

Safety Helmets, Safety Goggle, Safety Gloves

In most locations, the replacement product is delivered at the time of pickup of the initially delivered product. However, in certain areas/pin codes, the replacement item is shipped after the initially delivered product is picked up. To know more, visit the 'Orders' section of your meerakart account.

When a product is out for pickup, you will receive an SMS from the delivery partner containing the tracking ID, product name, and delivery executive details. You can also verify the tracking ID or product details with the delivery executive before handing over the product